Military family patients from the Petawawa/Pembroke area can now access an Ontario physician at home via secure video when required (similar to a non-emergent walk-in clinic but with a pre-determined appointment). The Ontario Telemedicine Network (OTN) and Calian Ltd. have partnered to offer a network of virtual doctors for military families who have difficulty finding a family physician.
Who is Eligible?
Dependent family members of serving Canadian Armed Forces members stationed at CFB Petawawa that do not have a family physician or nurse practitioner. Family members must be a minimum of two years old, and located in the Petawawa/Pembroke area, which includes Chalk River, Deep River and Renfrew. Family members require a valid OHIP card/number. Prescriptions for controlled substances will not be provided.
What health concerns can be supported and treated?
Our family physicians can evaluate common conditions like these (and more!)
· Cold and Flu
· Mental Health
· Skin Concerns
· Reproductive Health
· Sexual Health
|· Urinary Tract Infections (UTIs)
· Acid Reflux
· Eye Issues
· Sinus Infections
· Bites & Stings
What technology is required?
Family members will need an Internet connection, an email account, and a personal computer (with webcam, speaker, and microphone) or a tablet/smart-phone.
The following resources further explain what is required from the patient:
If you’re having trouble accessing this link, simply cut and paste this URL into your browser: https://otn.ca/wp-content/uploads/2019/05/otn-evisitv-guest-patient-qrg-4.pdf
Canadian Medical Association:
Read the Canadian Medical Association patient guide on how to navigate a virtual care visit:
In collaboration with patients and their families, the Canadian Medical Association, the College of Family Physicians of Canada and the Royal College of Physicians and Surgeons of Canada have developed The Virtual Care Guide for Patients to help inform patients about virtual visits with their doctor.
If you’re having trouble accessing this link, simply cut and paste this URL into your browser:
Process for booking an appointment?
Families will be required to complete a health screening form for each visit to ensure that the virtual appointment is suitable for telemedicine:
Once it has been determined that telemedicine is appropriate, patients will receive an email (to the email address that they have provided) with details regarding their upcoming visit.
Preparing for your first eVisit
There are three simple steps to prepare for your first eVisit:
1. Receive your email invitation.
2. Review system requirements and test connectivity using the link provided in the email invitation.
3. Join your eVisit at least 5 minutes before your scheduled appointment.
Shortly after your eVisit, you will receive an email from the Petawawa Military Family Video Visit Pilot program with a link to a patient satisfaction survey. Completing this survey will help determine if this pilot is successful and can transition into an ongoing service.
Frequently Asked Questions
What if, after reviewing the system requirements and testing my connectivity, I am still having trouble connecting to the eVisit?
If you have questions about how to connect to your appointment, contact OTN Technical Support at 1-855-654-0888. Please note that a physician will wait a maximum of 2 minutes from the start of the scheduled appointment time before disconnecting.
What if I need to reschedule my appointment?
If you have already booked an eVisit but need to reschedule, please call 1-877-406-9362 before your confirmed appointment and identify yourself as a military family member using the Military Family Video Visit Pilot.
What if I miss my scheduled eVisit?
If you miss your scheduled eVisit, you will need to reschedule your appointment by completing a new health screening form and selecting anew appointment date and time.
What if I’m seeking a prescription for a controlled substance?
Physicians participating in the Petawawa Military Family Video Visit Pilot will not prescribe controlled substances.